How to understand and communicate people's needs and behaviours?

One-Minute Summaries and Questions

A 5-Step Process For Conducting User Research Jun 24th 11:59pm PDT
How to Leverage Thematic Analysis for Better UX Jun 24th 11:59pm PDT
7 Alternative User Research Methods Jun 24th 11:59pm PDT

Weekly Quiz

Week 7 Review Quiz due Jun 26th Jun 26th 11:59pm PDT

Assignments

Discovery Research and Exploratory StoryboardsJul 13th 11:59pm PDT

Required Readings

A 5-Step Process For Conducting User Research (18 minutes)
How to Leverage Thematic Analysis for Better UX (12 minute read)
7 Alternative User Research Methods (5 minute read)

BlackBoard Collaborate Session Slides

User Research — Mini-lectures and Activities | PDF

Week 7 Review and Discussion | PDF

Supplemental Materials

Qualitative analysis of interview data: A step-by-step guide for coding/indexing
(can apply to analysis of any documents)

Supplemental Readings

Contextual Inquiry
Observing participants in their own environment performing their actual work.

Discovery Research
Alternative research techniques when direct contact with users is not possible, or as a preparation to user research.

Five Whys
A technique that utilizes a question-asking method to explore the causes/effects underlying a particular issue.

Interviews
A conversation where an interviewer asks a series of questions to one or more interviewees.

Job Stories
An approach to task analysis that is inspired by Jobs To Be Done.

Task Analysis
Task analysis is the decomposition of how tasks are currently performed.

Thematic Analysis
The process of identifying and presenting qualitative user research themes.

User Research
The process of learning about the audience for your system or product.

User Research Analysis
The process of effectively analyzing user research findings.

Remote User Research
Conducting user research activities at a distance.

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Week 7 (Jun 20 - 26)